COVID-19

Hot Water Beach TOP 10 Holiday Park will stay open during ALL alert levels as we are a designated essential service.

Alert Level Guarantee

  • If you have booked directly with us and you cannot travel to us due to alert levels 3 & 4 you will receive a full refund, GUARANTEED.
  • Another option is to move your booking at no extra fee.
  • If you have made a booking via a 3rd party (eg. booking.com) you must contact them directly to receive a refund - they will have their own refund policy.
  • If you are booking with us in the future it is highly recommended that you book directly with us so that you are covered by our Alert Level Guarantee.
  • In the case of a request for a COVID-19 related amendment on personal grounds, guests may be requested to provide a medical certificate to confirm the medical grounds on which the request is based.
  • See our Terms & Conditions for more information.

 

Alert Level 1

  • We are open.
  • Enhanced cleaning schedule operating
  • Wash your hands.
  • QR Code Scan in or sign in is mandatory, found at Reception Door.
  • The Reception/Shop is open - See Shop Hours
  • More About Level 1

 

Alert Level 2

  • We are open.
  • Enhanced cleaning schedule operating
  • Wash your hands.
  • QR Code Scan in or sign in is mandatory - found at Reception Door.
  • Mask Wearing is mandatory (+12yo) in all our indoor communal areas and Reception/Shop.
  • The Reception/Shop is open, please wear a mask - See Shop Hours
  • Please use Paywave/Contactless Payments
  • More About Level 2

 

Alert Level 3

  • We remain open for those that are already staying with us and cannot get home in the required 48hr time period.
  • You cannot travel to us in Alert Level 3.
  • QR Code Scan in or sign in is mandatory - found at Reception Door.
  • Mandatory Mask Wearing (+12yo) in all indoor communal areas and Reception/Shop.
  • Stay in your bubble.
  • You must maintain at least 2m physical distance from others.
  • Wash your hands.
  • The Reception/Shop is open but restrictions are in place.
  • Please use Paywave/Contactless Payments.
  • More About Level 3

 

Alert Level 4

  • We remain open for those that are already staying with us and cannot get home in the required 48hr time period.
  • You cannot travel to us in Alert Level 4.
  • QR Code Scan in or sign in is mandatory - found at Reception Door.
  • Mask Wearing is mandatory (+12yo) in all our indoor communal areas.
  • Stay in your bubble.
  • You must maintain at least 2m physical distance from others outside your bubble.
  • Wash your hands.
  • The Reception/Shop is closed.
  • More About Level 4

 

COVID Clean

Even at Level 1, it is necessary to continue to keep our guests and staff safe. The team here at Hot Water Beach TOP 10 will continue with its precautionary measures to ensure every stay with us is safe, clean and comfortable.

We clean our units and facilities to ensure safety and comfort for our guests. Our measures include:

  • Rigorous cleaning and sanitization of units and communal facilities.
  • Frequent sanitization of high contact points, such as door handles, light switches, reception counters, bathrooms, kitchens and tables.
  • Additional sanitizing of textiles such as couches and cushions.
  • Hand sanitizers placed at guest contact areas, such as reception, outside facility blocks and public BBQ stations

 

We care for our guests and employees by introducing additional measures to safe guard their wellbeing. Our measures include:

  • We offer contactless payment and check-in options.
  • All guests and supplier’s data is collected upon entry into the park.

 

We welcome our guests to our Holiday Park with the same warmth and hospitality as we have always done.