Rest assured, we are committed to the safety of all our guests, team and visitors. We are committed to working with you to make any adjustments to your reservations, in line with the required NZ Government Covid-19 restrictions. If you cannot find the information you are looking for below, please email us for assistance.
Our standard Terms and Conditions apply, except for the following changes.
Red Traffic Light
- Masks must be worn in the park reception and shop.
- Masks highly recommended in communal facilities.
In addition to the health and safety risks, we respectfully ask you to understand that non-compliance of NZ Government Covid policy results in extensive fines for our business. Your honesty and co-operation will ensure that we can make the most of summer at the beach.
COVID-19 Cancellation Policy due to travel restrictions
For existing bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit the full amount to your account or alternatively we can provide a full refund. We kindly ask that you give us as much notice as possible of any cancellations.
1. This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.
2. This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.
3. If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.
4. Any credit is valid for 6 months from the date of issue and subject to availability.
5. This does not cover an event cancellation or an unfavourable weather forecast!
Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception.
CONTACTLESS CHECK-IN & CHECK-OUT | Contactless check-in and out can be requested so please advise us in advance.
CONTACTLESS PAYMENT | Paywave is available in our reception and shop.
SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the traffic light levels throughout the duration of your stay.
HAND HYGENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.
GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.
SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing.
RESPECT STAFF | We kindly ask that all guests holidaying at Hot Water Beach TOP 10 show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non-cooperation.
What to do if you are unwell during your stay?
Should you have any flu or COVID-19 symptoms during your stay, please phone reception on 078663116 or outside office hours contact the Manager on 021557085 immediately for further guidance.
Find out if you can travel
Please find the latest domestic travel information here.
Please contact us via email or phone our friendly reception on if you require further information.