Terms & Conditions

All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD).

*Please refer to COVID 19 Cancellation policy below

Seasons

PEAK - 26th December – 7th February & Easter Weekend
SHOULDER - 8th Feb – 4th May & 28th Sep – 25th Dec
LOW - 5th May – 27th September

Check-in and Check-out 

Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be possible with prior arrangement.
Late check-out is subject to availability, must be pre-arranged and may incur additional charges.

Late Check-in

If you are arriving later than 10.30pm, we ask that you contact our reception staff during office hours to make alternative check-in arrangements.
You may call on 0800 246 823 or email [email protected]

Charges, Deposits and Payments

A one nights deposit is required for all reservations. For all peak season bookings a non-refundable one nights deposit is due at the time of booking. Payments can be made by Visa or Mastercard.
Full payment is required at check-in time.
Any excessive cleaning, above the normal level of cleaning, due to the room being left in an unacceptable state, will be charged off your credit card. 
Damage to holiday park property should be reported immediately. Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements (fair wear and tear accepted).

Surcharges

A credit card surcharge of 2% applies to all Visa and Mastercard transactions. AMEX is not accepted by the Holiday Park. 

Cancellations

Deposits will be refunded if cancellation is made at least 24 hrs prior to the arrival date. A cancellation fee of $20.00 will be generated on all reservation deposits paid when cancelling. All peak season deposits are non-refundable. No refunds will be given to guests checking out of the Park early, including weather disruptions. Cancellation due to exceptional circumstances will be taken into consideration.

*COVID 19 Cancellation policy

Alert Level Guarantee

If you have booked directly with us via phone, email or our website and you cannot travel to us due to COVID-19 Alert Levels 3 or 4 you may choose one of the following options:

  • A full refund
  • Moving your booking to another date - no extra fee

*The above cancellation policy does not apply to alert levels 1 & 2

**All bookings made through a booking agent (3rd party website) please contact the agent directly for full or partial refunds.

Legal Requirements

  • Mask wearing in all our Communal Facilities and Reception/Shop is now mandatory in alert levels 3 & 4.
  • Mask Wearing in Reception/Shop is mandatory in Alert Level 2.
  • QR Code Scanning or manual sign in is now mandatory in ALL alert levels. The QR Code is located on the reception door.

Find out more about COVID-19 at our Holiday Park:

 

 

Minimum stay/tariffs

Minimum stay periods may apply to weekends, public holidays and peak season. Management reserves the right to alter tariffs without notice. Tariffs may change depending on availability.

Child Ages

Child ages are 2 to 14 years inclusive - where child rates are offered. Children under 2 year old stay free.

Pet Policy

No animals are allowed into the Park during shoulder and peak season. Hot Water Beach TOP10 Holiday Park accepts dogs on sites by pre-arrangement, between 1 May – 27 September (Low Season) each year.Dogs are not permitted into guest accommodation – no exceptions.

Find out more about the Pet Policy at our Holiday Park:

 

 

Conduct

We ask that all guests restrict their noise level after 10.30pm and before 7.00am. No music or radios after 10.30pm. Alcohol must only be consumed on sites booked to guests. Hot Water Beach TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.

Behaviour Bond Agreement

A behaviour bond may be charged at Management’s discretion. This bond will be refunded providing that all members of the group follow the Holiday Parks rules as listed below:

  • We ask that all guests restrict their noise level after 10.30pm and before 7am. No music or radios after 10.30pm.
  • Alcohol must only be consumed on sites booked to guests. Excess drinking and parties are forbidden.
  • The use of illegal drugs is not permitted on the grounds at any time.
  • Other guests in the park must be considered at all times.

Hot Water Beach TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund of any deposits or bonds regarding disorderly conduct.

You will need to present your tax receipt for your refund.

Data Use Terms and Conditions

When you register or give us personal information when making a reservation with us, it will be held on the TOP 10 Holiday Park Group central database. Your personal details will then be able to be accessed by TOP 10 Holiday Parks Central Office and other TOP 10 Holiday Parks if you are making a reservation with them. Hot water Beach TOP 10 will not, except as required by law, share this information with any other third parties without your permission.

Hot Water Beach TOP 10 and/or the TOP 10 Central Office may send out periodic emails informing you of special offers, updated information and new services. You will always have the opportunity to unsubscribe to these communications.

If you purchase a TOP 10 Membership Card all of the Conditions of the Card will apply.