Terms and Conditions

 
All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD).
 

Reception Hours

Reception is open daily.
Summer: 8am – 8pm
Winter: 8.30am-6.30pm
Christmas Day: shortened hours

Seasons

PEAK - 25th December – 31st January & Waitangi Weekend
SHOULDER - 1st Feb – 30th Apr & 26th Sep – 24th Dec
LOW - 1st May – 25th September

Check-in and Check-out times

Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be possible with prior arrangement.

Late Check-in

If you are arriving later than 10.30pm, we ask that you contact our reception staff during office hours to make alternative check-in arrangements.
You may call on 0800 246 823 or email info@hotwaterbeachtop10.co.nz

Deposits and Payments

A one nights deposit is required for all reservations. For all peak season bookings a non-refundable $150.00 deposit is due at the time of booking. Payments can be made by Visa or Mastercard.
Full payment is required at check-in time.

Cancellations

Deposits will be refunded if cancellation is made at least 24 hrs prior to the arrival date. A cancellation fee of $20.00 will be generated on all reservation deposits paid when cancelling. All peak season deposits are non-refundable. No refunds will be given to guests checking out of the Park early, including weather disruptions.
Cancellation due to exceptional circumstances will be taken into consideration.

Minimum stay/tariffs

Minimum stay periods may apply to weekends, public holidays and peak season. Management reserves the right to alter tariffs without notice. Tariffs may change depending on availability.

Child Ages

Child ages are 1 to 14 years inclusive - where child rates are offered. Children under 1 year old stay free.

Pet Policy

No animals are allowed into the Park during shoulder and peak season. Hot Water Beach TOP10 Holiday Park accepts dogs on sites by pre-arrangement, between 1 May – 27 September (Low Season) each year, excluding school holidays.
Dogs are not permitted into guest accommodation – no exceptions.

Conduct

We ask that all guests restrict their noise level after 10.30pm and before 7.00am. No music or radios after 10.30pm. Alcohol must only be consumed on sites booked to guests. Hot Water Beach TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.

Data Use Terms and Conditions

Personal information will be held on TOP 10 New Zealand's Central Database. Your personal details may be accessed by TOP 10 New Zealand or linked and accessible to other TOP 10 Holiday Parks should you make a reservation with them. Hot Water Beach TOP 10 Holiday Park will not share this information with any other third parties without your permission. 

Hot Water Beach TOP 10 and/or the TOP 10 Central Office may send out periodic emails informing you of special offers, updated information and new services. You will always have the opportunity to unsubscribe to these communications.