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Terms and Conditions

All rates are GST (15%) inclusive and are in New Zealand dollars ($NZD).
 

*Please refer to COVID 19 Cancellation policy below

Our reception/shop hours are currently 9am - 12pm and 1pm to 6pm.

Reception Hours

Reception is open daily.
Summer: 8am – 8pm
Winter: 8.30am –  7.00pm
Christmas Day: shortened hours

Seasons

PEAK - 26th December – 5th January, Waitangi Weekend & Easter Weekend
SHOULDER - 1st Feb – 4th May & 28th Sep – 25th Dec
LOW - 5th May – 27th September

Check-in and Check-out 

Check-in time is from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Late check-outs may be possible with prior arrangement.
Late check-out is subject to availability, must be pre-arranged and may incur additional charges.

Late Check-in

If you are arriving later than 10.30pm, we ask that you contact our reception staff during office hours to make alternative check-in arrangements.
You may call on 0800 246 823 or email info@hotwaterbeachtop10.co.nz

Charges, Deposits and Payments

A one nights deposit is required for all reservations. For all peak season bookings a non-refundable one nights deposit is due at the time of booking. Payments can be made by Visa or Mastercard.
Full payment is required at check-in time.
Any excessive cleaning, above the normal level of cleaning, due to the room being left in an unacceptable state, will be charged off your credit card. 
Damage to holiday park property should be reported immediately. Assessments are done upon full cleans after check outs and non-reported damage will be automatically charged at market rates for any repairs or replacements (fair wear and tear excepted).

Surcharges

A credit card surcharge of 2% applies to all Visa and Mastercard transactions. AMEX is not accepted by the Holiday Park. 

Cancellations

Deposits will be refunded if cancellation is made at least 24 hrs prior to the arrival date. A cancellation fee of $20.00 will be generated on all reservation deposits paid when cancelling. All peak season deposits are non-refundable. No refunds will be given to guests checking out of the Park early, including weather disruptions. Cancellation due to exceptional circumstances will be taken into consideration.

*CANCELLATIONS DUE TO COVID-19
Due to the recent Covid-19 travel restrictions we are offering free booking alterations and cancellations to all booking stays between the 13th May and 31st July 2020.

Minimum stay/tariffs

Minimum stay periods may apply to weekends, public holidays and peak season. Management reserves the right to alter tariffs without notice. Tariffs may change depending on availability.

Child Ages

Child ages are 2 to 14 years inclusive - where child rates are offered. Children under 2 year old stay free.

Pet Policy

No animals are allowed into the Park during shoulder and peak season. Hot Water Beach TOP10 Holiday Park accepts dogs on sites by pre-arrangement, between 1 May – 27 September (Low Season) each year.Dogs are not permitted into guest accommodation – no exceptions.

Conduct

We ask that all guests restrict their noise level after 10.30pm and before 7.00am. No music or radios after 10.30pm. Alcohol must only be consumed on sites booked to guests. Hot Water Beach TOP 10 Holiday Park reserves the right to refuse entry and/or request termination of booking without refund regarding disorderly conduct.

Data Use Terms and Conditions

When you register or give us personal information when making a reservation with us, it will be held on the TOP 10 Holiday Park Group central database. Your personal details will then be able to be accessed by TOP 10 Holiday Parks Central Office and other TOP 10 Holiday Parks if you are making a reservation with them. Hot water Beach TOP 10  will not, except as required by law, share this information with any other third parties without your permission.

Hot Water Beach TOP 10 and/or the TOP 10 Central Office may send out periodic emails informing you of special offers, updated information and new services. You will always have the opportunity to unsubscribe to these communications.

If you purchase a TOP 10 Membership Card all of the Conditions of the Card will apply.